Frequently Asked Questions


1. Do you board animals?

No we do not board animals. However if you have a small animal/s such as a fish or a rabbit or a bird I would be more than happy to care for those in my home. Providing they come here in their own enclosure.


I do not have the facilities to board dogs or cats.


2. Do you have insurance?

I am a fully insured and registered business.


3. Do you need access to my house?

I am happy to care for your pet/s outside of their home in their yard if I can get easy access via a gate etc.

Obviously, if they are indoor animals I will need access to your home. But never fear, I am trust worthy and professional and will never touch anything I am not meant to.


3. Do you need a key? When will you get it? Do you keep it?

I will only need a key if I need to access a locked gate or if I need to be in your home to feed and care for your pets.


If you are needing me to have a key I encourage you to have one ready and waiting at the initial consult. If this is not possible you could leave it somewhere for my first visit or I could pick the key up for a small charge.


It is up to you if you want me to keep a key. If you are a regular, you may wish me to have a copy with me in case of an emergency and I need to access your pets in a hurry. Otherwise, no, I do not keep the key.


I can drop the key back to you, or I can leave it in a disclosed location on my last visit.

NO keys are kept with indentifying information on them for your confidentiality and security.


4.What payments do you accept?

At this time, I accept Cash, Paypal and Direct Deposit. I am hoping to branch out to eftpos payments in the near future.


5. Do you charge extra on public holidays?

At this time, I do not charge public holiday surcharges.


6.When do you require payment?

Generally I am happy to take payment after I have completed my work for you. However I am happy to take payment prior to or during pet sitting.


I service the following areas:

Agnes Banks, Bligh Park, Bowen Mountain, Cattai, Clarendon, Colo, Cornwallis, East Kurrajong, Ebenezer, Freemans Reach, Glossodia, Grose Vale, Grose Wold, Hobartville, Kurmond, Kurrajong, Kurrajong Heights, Kurrajong Hills, Lower Portland, Maraylya, Mcgraths Hill, Mulgrave, North Richmond, Oakville, Pitt Town, Pitt Town Bottoms, Richmond, Richmond Lowlands, Sackville, Scheyville, South Windsor, Tennyson, The Slopes, Vineyard, Wheeny Creek, Wilberforce, Windsor, Windsor Downs, Yarramundi

Contact

I'd love to hear from you.

Need to contact me? Use the form below, or feel free to call me.

Wilberforce, N.S.W

0435 923 687

Email: melinda@poochandpony.com.au